CENTRAL PROVIDENT FUND'S (CPF) SELF-SERVICE E-LOBBIES

Link to CPF eLobbies website: http://www.cpf.gov.sg/cpf_info/goto.asp?page=mbr_esvc_a.asp

In line with the Singapore Government's initiative to encourage Singaporeans to transact electronically , the Central Provident Fund (CPF) Board has outfitted all five of its offices island-wide with 'e-lobbies' . Since May 2003, there are about 30 kiosks at CPF offices servicing the needs of CPF customers round the clock. CPF Customer Service Officers are on hand to assist customers who may be unfamiliar with transacting over the Internet. The e-lobbies also have the facility to print various CPF statements.

The inception of e-lobbies has significantly alleviated the bottleneck of queues at the service counters. Service level and staff productivity have also benefited from the 76% reduction in customer requests.

Singapore Personal Access (SingPass)
SingPass, or the Singapore Personal Access, is the common password that all Singaporeans can use to access Government e-services at www.ecitizen.gov.sg, as well as various Government websites.
Some examples of Government agencies and e-services using SingPass are:
• Central Provident Fund Board: View CPF statements online and submit online applications
• Urban Redevelopment Board: Signage Approval
• Registry of Companies and Businesses: BizFile

For more information on CPF e-lobby, please refer to: http://www.cpf.gov.sg/cpf_info/goto.asp?page=
mbr_esvc_a.asp.